After leaving a promising career as a young “upstart” in Australia’s banking industry, Rod Urand began his American life as an Assistant Director in a YMCA camp in the Pocono Mountains of Pennsylvania. Customer Service expertise from his previous trade served him well as he worked with conference groups, youth and family services, and other participants using one of the largest conference centers in the Pocono Mountains.
The next stop on the train ride through his YMCA career took Rod to New Jersey where he was elevated to the position of Executive Director of the Camp Branch of the YMCA of Newark and Vicinity. Combining his customer service credentials with his facility management experience, Rod left the non-profit world for management positions in national known property management corporations. This journey took him to Arizona, Virginia, and now Maryland is his home.
Unable to suppress the entrepreneurial spirit and energy, Rod founded Yackendander Training and Consulting to provide classroom training in technology products such as Apple products, Microsoft Office, accounting packages, and digital editing software to name a few. His client list and partnerships include some of the top training companies in the United States as well as other small businesses.
Yackendander Training and Consulting (named for a small town in Rod’s native Australia) is well versed and credentialed in the world of technology. However, this hasn’t prevented its founder from keeping his fingers on the pulse of the customer service world offering a variety of “people skills” training and consulting independently and through a variety of national partnerships.
Although participants in Rod’s classes walk away with in-depth knowledge, a “can do” spirit and a “ready to hit the ground running feeling,” Rod describes his training personality as zany, energetic and empathetic.
Climb aboard the train that is Rod Urand and buckle up for the ride of your life.
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